Part 1. Begin
Our firm was founded in 2007 by Donny Liu seeking to fulfill the increasing need for brands to build beautiful, robust shopping experiences– the same year Magento released its beta platform that would ultimately usher in a new era of online commerce. Previously, OSCommerce was the prevalent shopping platform of choice but was severely limited in functionality and support. Magento addressed the demand with a fully supported, complete and customizable solution that would become the industry standard, and we’ve been right there with them since the beginning.
Part 2. The Loop
Having successfully operated businesses in consumer electronics manufacturing, online retail, wholesale, and IT/web services, Donny understood the complexities of the commerce lifecycle and how critical the right processes were. As an avid reader of one of the greatest military strategists in U.S. history Colonel John Boyd, the inspiration for the company name came from his decision making process called the OODA Loop, still used in many industries today: Observe, Orient, Decide, Act
Part 3. Family Matters
Often while programming at his home office, Donny’s elementary school daughter could be found hovering over his shoulder watching the screen light up with colorful lines of code. It became so routine that she began to recognize patterns and one day exclaimed “oh! oh! Daddy, ahh you made a mistake!” Taken aback Donny quickly scanned the line, found the missing quotation mark and smiled. It was one of those rare moments where the juxtaposition of personal life and work made perfect sense, and her words would become his mantra.
Part 4. Inception
While filling out business forms and checking domain name availability, Donny’s hopes for registering OODA slowly faded as every name was taken. Now having to come up with a totally different brand concept, his daughter could sense her father’s disappointment and softly said, “oh oh daddy ah…” The words played rhythmically over and over in his head until in an instant, desperation turned into inspiration. He had seen these words before. Frantically scribbling down multiple variations in syntax and spelling, finally, inception: Oh, oh, da, dee, ah.
Our Ethos
We are a 100% in-house enterprise commerce software consulting company dedicated to increasing client revenue & success based on four pillars that we have cemented into our core.
Value
Most of our clients are price-conscious and even though they’d say our prices are beyond fair, it’s our ability to deliver on-time, according to spec, and within budget that have made them life-long partners. Although we have similar amounts of experience as our largest competitors, we simply don’t have the marketing budgets that they do. Rather than spend exorbitant amounts on advertising, we’d rather pass the savings on to you. Although it’s rare in commerce today, our streamlined operating processes across all channels enable us to be both a price leader and tier one service provider.
Mastery
All of our software engineers are Magento certified and we have been engineering the platform since its first public beta release in 2007. With over 1,000+ unique Magento implementations, our experience rivals global industry leaders. Our experience stems from deep understanding & expertise in the largest e-commerce market in the world (China) and we’ve leveraged all the best practices locally in LA, where we’ve grown to be the #1 Magento Solution Provider in the Chinese-American commerce market based on the number of installations.
Accountability
Never outsourced, our team is 100% in-house. Every member is full-time salaried (no contractors or outsourced “partners”) and works at either our Playa Vista, Pasadena, Alhambra, or Walnut office (nobody overseas or remote). Our clients have direct and immediate access to any of our designers, engineers, project managers, business development, and operations members face to face any day, any time.
Integrity
We do business the old school way. More than trying to win your business, we first believe in earning your trust. We’re experts in our craft but not one-size-fits-all, so we’re bound to come across projects that could be better served by our competitors and we’ll tell you straight up. We’re firm believers in full transparency and we’ll tell you what we can and can’t do from the beginning. Honesty and trust are not optional for us, and we intend to bring old school back to business.
01.
CONSULT
The first step is the easiest step, and it’s simply to talk. If by the time the conversation is over you truly don’t feel like you’ve gained any value, then we will never pressure you to go to step 2. But if you like what you hear, we’ll continue to consult with you and make sure that we scope your project accurately and set realistic expectations. One of the main reasons we’re always able to deliver projects on-time and within budget is because our consulting process is air tight.
02.
DEVELOP
We are scientists in our approach to development, and we have perfected the systematic process & implementation of coding and design. We believe in an iterative, lo-fidelity to high-fidelity approach, working closely with our clients and educating them every step of the way to ensure that we are engineering exactly what you want. At any point in the engineering process, our clients have full transparency into progress, updates, and deliverables like true partners.
03.
DEPLOY
We test concurrent with coding to ensure that by the time project is complete, it is ready to launch. We’ll make sure that all systems are go and remain green across the board so that your customers have the best user experience. If you need additional maintenance and support moving forward, we’re here for the long haul.
1000
Projects Completed
9200
Cups of Coffee
568
Client Accolades
100
Happy Clients
